Refund Policy

All subscription payments are processed through Creem, our Merchant of Record and payment provider:

• Within 14 days of initial purchase — Full refund available for annual plans
• Monthly plans — No refunds for unused minutes. Technical issues may qualify for credit within 48 hours
• Annual plans — Pro-rated refunds available within 14 days, minus processing fees
• After 14 days — No refunds. Cancel anytime, service continues until period end

• One minute of video equals one minute of quota
• Used minutes are non-refundable
• Unused minutes do not roll over to the next billing period

To be eligible for a refund, you must contact us within 14 days of purchase, provide your account email and order number, and explain the reason for the request.

Technical issues — If the service was unavailable for more than 24 consecutive hours, you may be eligible for a credit toward your next billing period.

• Approved refunds are processed within 5-10 business days
• Funds are returned to the original payment method
• Additional 3-5 business days may be required by your bank

If you dispute a charge through your bank (chargeback), your account will be suspended pending investigation. We reserve the right to terminate accounts for abuse of the refund policy. Before initiating a chargeback, please contact us at support@translateflow.com.

Contact our support team at support@translateflow.com with subject "Refund Request" and include your account email, order number, and reason for request. We review all requests within 2 business days.